Okay, it’s that time again. Every few years someone ignites the debate about whether Net Promoter Score® (NPS®) is a great or terrible thing. A recent article in the WSJ (The Dubious Management Fad Sweeping Corporate America) has sparked the discussion this time. Rather than write something entirely new, I decided to share something I wrote in 2015 that addresses the issue. Before I share that post, I also suggest you take a look at these: CX Myth #4: Net Promoter Score Is The Best/Worst Metric My Latest 9 Recommendations For NPS 5 Steps for Building a Strong CX Metrics Program Read More ...
The post Is NPS A Dubious Fad? appeared first on Experience Matters.
